FAQ

What is mediation?

Mediation is a peaceful and respectful method of resolving conflict.

People with a dispute sit down together with skilled impartial mediators.

With the support of the mediators and through listening and talking with each other, people work toward solutions that they are all comfortable with.

What is the mediator’s job?

Mediators are not judges or jury; they do not make decisions or judgments or give legal advice.

They do not take sides, blame or tell people what to do.

Mediators keep the conversations confidential.

They guide people through the mediation process.

Why choose mediation?

Conflict is a natural part of life. By resolving conflicts peacefully and appropriately, people will have a better quality of life and our community will flourish.

You may not be sure that the other people will want to take part in mediation, but they usually do. Almost everyone in a dispute wants it to stop, even though it may not feel like that at the moment.

Our mediators are community members who are well trained and supported. They have a wide variety of career backgrounds and they share a commitment to serve our community.

Who can use this service?

Dunedin Community Mediation is available to groups or individuals experiencing conflict, including families.

Sometimes your need may be for someone to help facilitate a difficult or important discussion within a group.  Dunedin Community Mediation can help with that too.  Please contact us to find out more.

Some legal issues may not be suitable for community mediation.

What is this process?

People with a dispute contact our service.

We will then contact those involved and ask them to come together in a mediation meeting.

It is their decision to try and solve the problem in this way. They are not forced to attend.

Mediation takes place at a time convenient to the people involved in a community venue where they feel comfortable.

What will this service cost?

Most mediations will be free. There may be some for which a fee will be charged. (We will  let you know  before any mediation commences if there may be a cost)

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